Arabic
WhatsApp order management

Every order from every chat, in one list.

Nodi is WhatsApp order management software for UAE online sellers. Its AI employee takes the order in the chat on WhatsApp, Instagram and Facebook, sends a payment link, and saves the order next to your website and shop-counter orders, with one stock count behind all of them.

Try 30 days for AED 3 (≈ $1) / ৳99
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Official WhatsApp partner · Keep your number · English and Arabic

  • Takes orders in WhatsApp, Instagram and Facebook chats
  • Sends a Stripe payment link in the chat
  • Confirms cash-on-delivery orders before you ship (Growth and up)
  • Answers "where is my order?" automatically
  • One stock count across chats, website and shop counter

What is WhatsApp order management software?

WhatsApp order management software turns orders that arrive as chat messages into proper order records: product, quantity, customer details, payment and delivery status, in one list your team can work from. Without it, orders live in scrolled-up chats, screenshots and a spreadsheet. Nodi goes a step further: its AI employee takes the order in the chat itself, in English or Arabic, then keeps the customer updated until it's delivered. If you're still running orders by hand on the free app, our guide to WhatsApp order management shows how to do it well first.

Partner of WhatsApp · Partner of Meta

What an order looks like in the chat

An example of a customer ordering on WhatsApp, with Nodi's AI employee answering from the shop's own catalog.

  1. Customer: Hi, is the black abaya still available in size 54?
  2. Nodi: Hi! Yes, the Classic Black Abaya comes in size 54. It's AED 289 (≈ $79) / ৳9,700 and delivery in Dubai takes 1–2 days. Would you like to order it?
  3. Customer: Yes please, deliver to Al Barsha
  4. Nodi: Great. Your order: Classic Black Abaya, size 54, AED 289 (≈ $79) / ৳9,700 + AED 15 (≈ $4) / ৳500 delivery = AED 304 (≈ $83) / ৳10,000. You can pay by card here: [payment link] Or choose cash on delivery.
  5. Customer: Paid by card
  6. Nodi: Thank you, payment received. Your order is confirmed. I'll message you when it's on its way.
Example conversation for illustration. Nodi answers from your own products, prices and policies; you choose what it can say.

Chat orders get lost between the messages

When orders come in on WhatsApp, Instagram and Facebook, the details end up spread across chats, voice notes and screenshots. Someone retypes them into a spreadsheet, the same item gets sold twice, and customers keep asking where their parcel is. The busier the shop, the more orders slip.

  • No order record outside the chat
  • Stock that doesn't match what's been promised
  • Unconfirmed cash-on-delivery orders that come back
  • "Where is my order?" messages all day

From first message to delivered order

  1. Step 1

    Answers and recommends

    Nodi's AI replies in seconds in English or Arabic, answers questions from your catalog and recommends products with photos and prices.

  2. Step 2

    Takes the order

    Collects the product, size or variant, quantity, name, phone and delivery address in the chat, then sums up the order for the customer to confirm.

  3. Step 3

    Gets paid

    Sends a Stripe payment link in the chat, or records the order as cash on delivery.

  4. Step 4

    Confirms COD

    Confirms cash-on-delivery orders with the customer before you ship, and checks for fake or spam orders. (Growth and up)

  5. Step 5

    Ships

    Set delivery charges and times by emirate, book Aramex from Nodi, and track each order to delivery.

  6. Step 6

    Keeps them updated

    Answers "where is my order?" and hands any tricky conversation to your team with the full chat history.

One system behind the chat

Most WhatsApp tools stop at the conversation. Nodi keeps going: the order, the stock and the shop are part of the same system.

  1. One inbox

    WhatsApp, Instagram and Facebook messages in one place, with several team members on one WhatsApp number.

    AI sales agent

  2. One stock count

    Stock is shared across your chats, online store and shop counter, with low-stock alerts and transfers between branches.

  3. Online store

    Add an online store in English or Arabic on your own domain, or connect your existing Shopify or WooCommerce store.

    Online store builder

  4. Shop counter

    A browser-based POS with UAE VAT tax invoices, receipt printers and barcode scanners, on the same catalog.

    POS

Doing it by hand vs with Nodi

WhatsApp Business app + spreadsheetNodi
Order recordTyped into a sheet by handSaved when the order is taken in the chat
Replies at night and weekendsOnly when someone is onlineAI replies in seconds, 24/7
PaymentBank transfer screenshotsStripe payment link in the chat
Cash on deliveryCall each customerConfirmed in the chat (Growth and up)
StockChecked by handOne stock count across chats, store and counter
TeamOne phoneSeveral staff on one number
Instagram and FacebookSeparate appsSame inbox

Plans in AED

  • Retail

    One shop or online seller

    AED 59 (≈ $16) / ৳1,999 / month

    1,000 AI replies a month

  • Growth

    Busy sellers, up to 3 branches

    AED 179 (≈ $49) / ৳5,999 / month

    Adds COD confirmation, fake-order checks and abandoned-cart reminders

  • Scale

    Up to 10 branches or several brands

    AED 389 (≈ $106) / ৳12,999 / month

    10,000 AI replies a month

Try the full Scale plan for 30 days for AED 3 (≈ $1) / ৳99. The trial includes 100 AI replies.

WhatsApp message fees are charged at Meta's rates for your customers' country. Our free WhatsApp API pricing calculator estimates them.

See all ecommerce plans

WhatsApp order management questions

What is the best WhatsApp order management software in the UAE?

Choose software that's an official WhatsApp partner, works in English and Arabic, puts WhatsApp, Instagram and Facebook in one inbox, and does more than chat: order records, payment links, cash-on-delivery confirmation and stock. Nodi does all of these and starts at AED 59 (≈ $16) / ৳1,999 a month. Compare it with other tools in our WATI alternatives guide.

Can I take orders on WhatsApp without a website?

Yes. Nodi's AI takes the order in the chat and sends a payment link, so you can sell without a website. You can add an online store later on the same catalog.

Do I need the WhatsApp Business API?

For automation and several team members on one number, yes. Nodi connects you to the official WhatsApp Business Platform as a Partner of WhatsApp, and you keep your number. Read WhatsApp Business app vs API.

Can customers pay inside the chat?

Nodi sends a Stripe payment link in the WhatsApp or Instagram chat, and the customer pays by card. Cash on delivery is also supported. See payments for every method.

Does it handle Instagram and Facebook orders too?

Yes. WhatsApp, Instagram and Facebook messages come into one inbox, and the AI takes orders on all three.

How does it reduce cash-on-delivery refusals?

On Growth and up, Nodi confirms cash-on-delivery orders in the chat before you ship and flags fake or spam orders. See how to confirm COD orders on WhatsApp.

Does it reply in Arabic?

Yes. It replies in English or Arabic, matching each customer.

How much does it cost?

Plans start at AED 59 (≈ $16) / ৳1,999 a month, and you can try the full Scale plan for 30 days for AED 3 (≈ $1) / ৳99. WhatsApp message fees are charged separately at Meta's rates.

Guides

Guides for chat orders

See all guides on the blog

Stop retyping orders from chats.

Let Nodi take the order, get paid and keep the customer updated.

Try 30 days for AED 3 (≈ $1) / ৳99
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