Nodi + WhatsApp Business
Connect your number through Meta's official signup. Customer chats land in Nodi's inbox, where your AI employee answers, takes orders and sends payment links.
- Official WhatsApp Business Cloud API
- Connect one or more numbers
- Keep the number on the WhatsApp Business app if you want
- Two-way chat with photos, files and voice notes
What the WhatsApp integration does
The WhatsApp integration connects a WhatsApp Business number to Nodi through Meta's WhatsApp Business Cloud API. Messages customers send to your number appear in Nodi's inbox next to Instagram and Messenger chats. Your team or Nodi's AI sales agent replies from there, takes the order into your order list and can send a Stripe payment link or a quotation in the chat.
What syncs, and which way
| Data | Direction | How it works |
|---|---|---|
| Customer messages | WhatsApp → Nodi | Text, photos, files and voice notes arrive in the inbox as they're sent. |
| Replies | Nodi → WhatsApp | Replies from your team or the AI, with up to 10 attachments per message. You can react to messages. |
| Orders and payments | Chat → Nodi | Orders taken in the chat go to your order list; payment links and quotation PDFs are sent back into the chat. |
How to connect WhatsApp
In Nodi, open Inbox Channels and click Connect on WhatsApp Business.
- Step 1
Sign in with Meta
Meta's signup window opens. Choose or create your WhatsApp Business Account and pick the phone number.
- Step 2
Nodi activates the number
Nodi authorizes with WhatsApp, checks permissions and the number, subscribes to messages, registers the number and turns the connection on, and shows each step.
- Step 3
Fix anything that failed
If a step doesn't finish, Nodi shows Meta's reason and a button to retry or run the signup again.
- Step 4
Start answering
Once it says WhatsApp connected, new chats arrive in the inbox and the AI can reply.
Which plan
The AI sales agent on WhatsApp, Instagram and Messenger is on every plan. Nodi Commerce plans are Retail AED 59 (≈ $16) / ৳1,999, Growth AED 179 (≈ $49) / ৳5,999 and Scale AED 389 (≈ $106) / ৳12,999 a month. You can try Scale for 30 days for AED 3 (≈ $1) / ৳99.
- How many WhatsApp numbers you can connect depends on your plan; the default is one active account. Inbox Channels shows your limit.
- WhatsApp message fees are charged at Meta's rates. Estimate them with the WhatsApp API pricing calculator.
Good to know
- Replies written by the AI or by automations go out only within 24 hours of the customer's last message, as Meta requires. Nodi refuses a send into a closed window and tells you why.
- A number connected to another Nodi workspace has to be disconnected there first.
- Sent WhatsApp messages can't be edited or unsent from Nodi.
- Up to 10 attachments per message.
Related
WhatsApp integration FAQ
Is this the official WhatsApp Business API?
Yes. Nodi connects through Meta's WhatsApp Business Cloud API using Meta's own signup window.
Can I keep using the WhatsApp Business app on my phone?
Yes. If Meta onboards your number alongside the WhatsApp Business app, Nodi leaves it there and doesn't move it off the app.
Can I connect more than one number?
Yes, up to your plan's connection limit. The default is one active account; Inbox Channels shows yours.
Can the AI message a customer days later?
Not freely. Messages written by the AI or automations only go out within 24 hours of the customer's last message, which is Meta's rule. Nodi tells you when the window has closed.
Guides for selling on chat
Let your AI employee answer WhatsApp.
Connect your number, then let Nodi answer, take the order and send the payment link.